Top-up from DNB

Before you can start paying with your Cardboard cards, you must transfer money into your Cardboard card account. Transferring funds from DNB to Cardboard is quick and easy once you know how to do it correctly. The key takeaways are to make sure that you:

1. Only transfer from accounts already registered in Cardboard. This is to ensure that our bank partner knows that the source of the transferred funds is the same company that owns the destination account, and so that the funds can be quickly routed to the correct destination account.
2. Always transfer in the same currency as the destination account. For Norwegians using DNB, this usually means that you should transfer in NOK.

Transfer from DNB's mobile app

It's not possible to use DNB's mobile app to make transfers to Cardboard, as it doesn't support transferring funds abroad in NOK. Please use your online bank instead.

Transfer from DNB's new online bank

1. Sign into your company's DNB online bank.
2. To find the transfer form, in the left menu, select Betale og overføre.
3. Go the the Top up page in Cardboard to find the recipient details.
4. Fill out the transfer form:
   1. In the Mottakerkonto field, fill in the IBAN.
   2. If this is the first time topping up, click Legg til ny mottaker and fill out the name and address of the recipient.
   3. In Beløp enter the NOK amount you want to transfer.
   4. In Valuta select NOK.
   5. If asked to fill out a section for Myndighetsrapportering, you can pick the Betalingsart called 29 - Annet kjøp/salg av tjenester, and in the field Melding til myndigheter write a short description like Betaling av software-abonnementer.
   6. As a final control, check that Betalingstype is Betaling utland. If this says e.g. SEPA, you need to go back to the Valuta field and change it to NOK.
5. Click Godkjenn to complete the transfer.

The screenshot below shows an example of how DNB's new transfer form will look when it is filled out correctly.

Transfer from DNB's old online bank

When using DNB's older online banking interface to transferring money to Cardboard, it is very easy to accidentally make the transfer in EUR instead of NOK. Here's how to do it the right way.

1. Sign into your company's DNB online bank.
2. Find the correct transfer form:
   1. In the top menu, select Betaling, then Betale utland.
   2. In the tab menu, a bit down the page, change the tab from EU-betaling to the tab Øvrige betalinger.
3. Fill out the Ny betaling section:
   1. In Fra konto select one of the bank accounts you've registered in Cardboard and verified that you own.
   2. In Fakturavaluta select NOK.
   3. In Beløp enter the NOK amount you want to transfer.
   4. In Overføringsvaluta select NOK. If you can't find NOK as an option, you probably forgot to switch the tab to Øvrige betalinger above.
4. Fill out the Mottaker section:
   1. Go to the Top up page in Cardboard to find the recipient details.
   2. Fill out IBAN, Navn, Adresse, and Land.
   3. Select Lagre mottaker to save the details for next time.
5. Click Registrer og godkjenn to complete the transfer.

The screenshot below shows an example of how DNB's old transfer form will look when it is filled out correctly.